MACS Auto Detailing

Legal

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PRIVACY POLICY

Last Updated on March 18, 2020. This Policy is effective immediately for users and customers on and after that date.

MACS Auto Detailing Supplies Limited ("we," "us,") respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This policy describes:

  • the types of information that we may collect from you when you access or use our Website - www.macsautodetailing.co.uk and other online services (collectively, our "Services"); and
  • our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies only to information we collect through our Services and in the electronic communications sent through or in connection with our Services.

DEFINITIONS

User

"User" or "you" or "your" refers to you, as a user of the Services. A user is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, uploading information or viewing pictures and includes other persons jointly participating in using the Services.

User Account

"User Account" is a separate part of the Website, containing User information required by MACS Auto Detailing Supplies Limited during registration.

Content

"Content" will include (but is not limited to) images, photos, audio, video, location data, 'nearby places', and all other forms of information or data. 

MACS Auto Detailing Supplies Limited strives to offer its visitors and Users the many advantages of Internet technology and to provide an interactive and personalised experience. For these purposes, we, from MACS Auto Detailing Supplies Limited, may use personally identifiable information - like your name, e-mail address, address, telephone number, etc., which are subject to the terms of this Privacy Policy. We, and we suppose you too, do not tolerate spam. We will therefore never sell, barter, or rent your email address to any unauthorised third parties.

  1. WHAT INFORMATION DO WE COLLECT FROM OUR USERS?

MACS Auto Detailing Supplies Limited may collect and use information of and regarding its Users. We collect only data which is essential to our operations and enables us to provide you with better user experience.

The information, through which the person may be identified, may include data, which the User voluntarily enters, uses or provides when using the Services of the MACS Auto Detailing Supplies Limited’s Website , or submits when creating a User Account. MACS Auto Detailing Supplies Limited collects and uses the information for the purposes, outlined in this Privacy Policy, as well as to offer new services to the User or to familiarise him with new functionalities on the Website.

We may also use certain performance tracking tools, such as Google Analytics. Through the use of Google Analytics we gather information regarding your behaviour and preferences when using our online platform.

We collect two types of information from and about our Users, including information:

  • by which you may be personally identified; and/or
  • about your internet connection, the equipment you use to access our Services and your usage details (i.e. your Internet Service Provider).

The information we collect on or through our Services may include:

  • User Account information:Personal information, such as your full name and other information you may provide with your account, such as your address and phone number, that may be displayed as a part of your User Account;

We collect this information in order to verify your identity and provide you with an individualised experience of our Services.

  • Contact Information: Your contact information, such as email address and other ways of communication.

We collect this information in order to provide you with access to certain features of our Services and to inform you about relevant information concerning your use of our Services.

  • Preferences: Your preferences and settings such as time zone and language;

We collect this information in order to enhance your user experience.

  • Your Content: Information you provide through our Services. You also may provide information (likes, ratings, reviews, images, photos, comments, etc.) to be published or displayed on publicly accessible areas of the Services.

We collect this information in order to keep track of the user generated content and examine whether it complies with our content standards.

  • Searches and other activities: The search terms you have looked up and results you selected;

We collect this information in order to improve your user experience and provide you with more relevant content and Services.

  • Browsing information: How long you used our Services, which features you used, etc.;

We collect this information in order to analyse the behaviour of our users and improve our Services.

  • Communications:Between you and MACS Auto Detailing Supplies Limited support staff regarding the Services.

We collect this information in order to monitor the quality of our support staff and your communications with us.

  • Transactional information:If you make payments or purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions;

We collect this information in order to enhance your buying experience.

  • Information from third parties:We may collect, process and store your user ID associated with any social media account (such as your Facebook and Google account) that you use to sign into the Services or connect with or use with the Services. This could include, without limitation, any information that you have made public through a given social media account of yours.

We collect this information in order to provide you with an easier and faster access to our Services.

  • Location Data: We may collect information about your location if you have instructed your mobile device or computer to send such information via the privacy settings on that mobile device or computer. We may use the location data collected to enhance your use of the Services by providing you with relevant content and contextual advertising
  1. HOW DO WE GATHER INFORMATION FROM USERS?

How we collect and store information depends on the pages you are visiting, the activities in which you elect to participate and the services provided. For example, you may be asked to provide information when you register for access to certain portions of our Website, create a User account, request certain features, such as e-mail newsletters or when you make a payment. Like most Websites, MACS Auto Detailing Supplies Limited also collects information automatically and through the use of electronic tools that may be transparent to our visitors and Users. For example, we may log the name of your Internet Service Provider.

  1. WHAT DO WE DO WITH THE INFORMATION WE COLLECT?

Like other Websites, we collect information to enhance your visit and deliver more individualised content. We respect your privacy and do not share your information with anyone, except in cases when that proves necessary.

We will retain the information we collect from you for a period of maximum of 5 /five/ years, or less if it is no longer necessary for the provision of the MACS Auto Detailing Supplies Limited services to you. After the expiry of this period we undertake to delete any information we have collected from you.

Aggregate information and information that does not personally identify you, may be used in many ways. For example, MACS Auto Detailing Supplies Limited may combine information about your usage patterns on the Website with similar information obtained from other users to help enhance our site and Services (e.g., to learn which pages are visited the most or what features Users find the most attractive). This information does not include any information about you and does not allow anyone to identify you individually. We may use personally identifiable information, collected on the Website, to communicate with you about your registration and customisation preferences; our Terms of Service and Privacy Policy; services and products offered by or through the Website; and other topics we think you might find of interest. Personally identifiable information collected by MACS Auto Detailing Supplies Limited may also be used for other purposes, including but not limited to Website administration, troubleshooting, processing of e-commerce transactions and other communications with you.

We strive to always protect your personal payment information. Payment transactions may be made via PayPal. We accept payments with all major credit and debit card providers, such as VISA, Mastercard and others. All payment card transactions made through our payment gateway (Square) are processed using a secure online payment gateway (Secure Socket Layer (SSL) technology) that encrypts your card details in a secure hosting environment. We do not hold your payment card details on the MACS Auto Detailing Supplies Limited server.

We may use personal information we collect from you, such as age, gender, interests, activities etc. in order to better understand your behaviour and provide you with the most relevant content and advertisements. We use this information to serve you with more relevant advertisements, a process also known as Remarketing.

For example, you may see certain advertisements on this website or other websites due to the fact that we contract with Google and other similar third parties, to target our advertisements based on the information we or they have collected, including but not limited through automated means, such as cookies.

You may opt out of the automated collection of information by changing your preferences at http://www.google.com/settings/ads.

Certain third parties we work with, such as Google, may use cookies to serve you with better advertisements based on your prior visits of our Website.
Moreover, Google may use DoubleClick cookies, which enables it and its partners to serve you more relevant advertisements based on your prior visits to our Website and/or other websites on the internet. You may opt out of Googles DoubleClick cookies at any time, by visiting http://www.google.com/settings/ads.

  1. DISCLOSURE

MACS Auto Detailing Supplies Limited won't transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you. We won't sell information about you. We may share your account information with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner who meets our data protection standards; (3) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process; (4) when we have a good faith belief that doing so will help prevent imminent harm to someone. If we are going to share your information in response to legal process, we'll give you notice so you can challenge it (for example by seeking court intervention), unless we're prohibited by law or believe doing so may endanger others. We will object to requests for information about users of our services that we believe are improper. Certain third parties who provide technical support for the operation of our Website - our Web hosting service for example - may have access to such information.

  1. RIGHT OF CONSENT WITHDRAWAL

You may withdraw your consent for collecting your personal information at any time. To do so, please contact us at [email protected]

  1. CHANGE OR REVIEW OF INFORMATION

If you would like to review, change or delete personal data we have collected from you or you had submitted or permanently delete your account, please contact us.

For more information regarding the termination or deletion of your information, please refer to Section 8: Termination of this Privacy Policy.

  1. ACCESSING & CORRECTING YOUR PERSONAL INFORMATION.

We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates.

We encourage you to review, update, and correct the personal information that we maintain about you. You may request that we delete personal data about you that is inaccurate, incomplete, irrelevant for legitimate purposes, or is being processed in a way which infringes any applicable legal requirements.

  1. SECURITY: HOW WE PROTECT YOUR INFORMATION?

We have implemented appropriate measures in the form of various technical, physical and other means, including, but not limited to measures regarding the security of our electronic systems and databases. These means aim at improving the integrity and security of the personal information that we collect and maintain. However, please be advised that even the best security measures cannot guarantee the full elimination of all risks. If we learn of any violation, breach or danger to our security systems breach, then we will attempt to notify you electronically so that timely and appropriate protective steps can be taken. Apart from informing you via e-mail, we may post a notice through the Website if a security breach occurs.

Your personal data safety is of utmost importance to us. We review and strive to improve our security measures on a regular basis.

If we detect a breach of our security measures, which has the potential of harming you as individual we will notify you without undue delay.

  1. CONTROLLING YOUR PERSONAL DATA

Other Users may be able to identify you, or associate you with your account, if you include your personal information in any content you post or make publicly available.

For more information on how you can control your data shared with us, please see section 4, 5 and 6 of the present agreement.

If you have any questions regarding the ways you can control your personal data, please contact us at [email protected]

  1. TERMINATION

As mentioned, you may at any time review or change the personal information we maintain about you by contacting MACS Auto Detailing Supplies Limited. Upon your request, we will delete your contact information and personal data from our active databases.

This Privacy Policy is effective until terminated by either party. If you no longer agree to be bound by this Privacy Policy, you must cease the use of the MACS Auto Detailing Supplies Limited Website. If you are dissatisfied with MACS Auto Detailing Supplies Limited, its content, or any of these terms, conditions, and policies, your sole legal remedy is to discontinue using the Website. MACS Auto Detailing Supplies Limited reserves the right to terminate or suspend your access to and use of the Website, or parts of them, without notice, if we believe, in our sole discretion that such use is in violation of any applicable law, or harmful to our interests or the interests of another person or entity, or where MACS Auto Detailing Supplies Limited has reasons to believe that their use is in violation of this Privacy Policy or the Terms of Use.

  1. CHILDREN'S PRIVACY

MACS Auto Detailing Supplies Limited does not knowingly collect personal information from children under the age of 13. If we learn that we have personal information on a child under the age of 13, we will delete that information from our servers. MACS Auto Detailing Supplies Limited encourages parents to go online with their children.

  1. CHANGES TO THIS POLICY

MACS Auto Detailing Supplies Limited reserves the rights to change this Privacy Policy at any time. Please check this page periodically for changes. Your use of the services after any such amendment or change in the Privacy Policy shall be deemed as your expressed acceptance to such amended/changed Privacy Policy and an assent to be bound by such changed/amended Privacy Policy. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

  1. GOVERNING LAW.

This Privacy Policy and the use of the Website are governed by the laws of United Kingdom. The parties undertake to first try to resolve the dispute with by negotiation. If the parties fail to reach an amicable resolution through negotiation, MACS Auto Detailing Supplies Limited agrees to submit the dispute to the competent Court of United Kingdom.

  1. COPYRIGHTS.

The copyrights of our Website are the property of MACS Auto Detailing Supplies Limited.

Texts, graphics, photographs, animations, videos and clips, visible on the Website are the object of copyright and are part of the intellectual property of MACS Auto Detailing Supplies Limited. Those may not be reproduced, used, presented or represented without an explicit written permission by MACS Auto Detailing Supplies Limited. Any distribution of files, obtained by the Users under the Terms and Conditions of the Website, or of parts of such files, constitutes a violation of the relevant intellectual property protection laws and is prosecuted by the law.

Nothing contained on this Website may be interpreted as granting a license or right of use as a trademark without the prior explicit written consent of MACS Auto Detailing Supplies Limited.

  1. MISCELLANEOUS

MACS Auto Detailing Supplies Limited is controlled, operated and administered entirely within United Kingdom.

If you are accessing the MACS Auto Detailing Supplies Limited Website from another jurisdiction, please be advised that you are transferring your personal information to MACS Auto Detailing Supplies Limited in United Kingdom and, by using the Website, you consent to that transfer and to abide by the applicable laws concerning your use of the Website and your agreements with us.

This statement and the policies outlined in this Privacy Policy are not intended to and do not create any contractual or other legal rights in or on behalf of any third party.

MACS Auto Detailing Supplies Limited may provide a translation of the English version of the Privacy Policy into other languages. You understand and agree that any translation of the Privacy Policy into other languages is only for your convenience and that the English version shall govern your rights and responsibilities. In case there are any inconsistencies between the English version of the Privacy Policy and its translated versions, the English version of the Terms shall prevail.

  1. CONTACT

If you believe MACS Auto Detailing Supplies Limited does not adhere to this Privacy Policy, in order to address a question, to resolve a complaint regarding the Website or the MACS Auto Detailing Supplies Limited Services, or to receive further information regarding the Services, please contact MACS Auto Detailing Supplies Limited via email at [email protected]

  1. CHANGES TO THIS PRIVACY NOTICE

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

 

Delivery Information

Last Updated on April 10, 2021. This Policy is effective immediately for users and customers on and after that date.

NOTICE - We are currently operating normally. You can find out more on Parcelforce's website >

Please find below our current charges applicable to your order:

Click & CollectFree!
Standard Shipping, under £35£1.99
Super Fast Shipping, under £35£5.99
FREE Standard Shipping (3-5 working days) on ALL MAINLAND ORDERS OVER £35Free!

The different stages of your order:

Pending paymentWe are waiting for your payment method.
ProcessingWe have received payment and your order has been received ready to be picked.
On holdThe is something holding up your order, this may be a payment or a stock issue. We will contact you at this stage.
CompletedYour order has been picked and has been handed over to our courier (further tracking info will be sent from Parcel Force to the contact details you provided us with).
CancelledYour order has been cancelled and the items have been inventoried.
RefundedPart or all of your order total has been refunded to the original payment method. Please note this can take up to 5-10 working days depending on your bank.
FailedYour order has not been received. This is normally an issue with a payment method. Please check that you are entering card details in correctly. If the issue persists, please get in touch

Click & Collect orders:

**WE WILL CALL YOU WHEN YOUR ORDER IS READY TO COLLECT**

WHEN VISITING THE STORE, PLEASE HELP US ALL TO KEEP SAFE AND OBSERVE THE SOCIAL DISTANCING MEASURES PUT IN PLACE.

If you choose to collect in store, we will store your order for 7 days in store. If it has not been collected within this time, we will cancel your order and refund via the original payment method. Please note: collections that are not picked up are subject to a 15% restocking fee with no exception. 

Other delivery information:

We use Parcel Force as our primary courier and we will always endeavour to dispatch your parcel(s) on the same day on all orders placed before 12pm. This could potentially be implicated during promotions and during busy periods in our store, but we will always endeavour to fulfil our promise to you.

Every parcel to a UK mainland address is sent on either ParcelForce's Express24 or Express48 service, unless you choose otherwise. We want to ensure you have your quality products ready and waiting for you for when you need to use them. It would be beneficial if you could provide us with a mobile number when you order, then we can give you full tracking information & updates on your order throughout the process.

We cannot always guarantee next day delivery. Occasionally, circumstances outside of our control may occur and in this instance, we are not liable for any costs incurred. You can keep up-to-date with Parcelforce's service status here >

If you have any questions or queries, please contact our helpful office team on 0161 302 6434 or [email protected]

Should you require international delivery, please call our team or send an email to [email protected] and we can advise you accordingly on the costs. Please note - we may not always be able to fulfil international orders. Please be advised that further courier and /or inport charges may apply. We do not accept any responsibility for these. 

If the parcel is over 20kg we reserve the right to revise the above delivery charges. In this instance a member of our customer service team will contact you and let you know about any additional charges. You will of course be able to cancel your order if the new delivery charge is not acceptable.

Website Terms of Service

Last Updated on June 3, 2021. This Policy is effective immediately for users and customers on and after that date.

Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and MACS Auto Detailing Supplies Limited, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by  MACS Auto Detailing Supplies Limited  and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to  MACS Auto Detailing Supplies Limited  and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

  1. All Content included on the Website, unless uploaded by Users, is the property ofMACS Auto Detailing Supplies Limited, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission
  2. You may, for your own personal, non-commercial use only, do the following:
    1. retrieve, display and view the Content on a computer screen
    2. print one copy of the Content
  3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of MACS Auto Detailing Supplies Limited. 
  4. You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality and copyright of any such Content. You may not upload to, distribute or otherwise publish through the Website any Content that (i) is confidential, proprietary, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website.
  5. You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify MACS Auto Detailing Supplies Limited  for all claims resulting from Content you supply.

Prohibited use

  1. You may not use the Website for any of the following purposes:
    1. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
    2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
    3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration

  1. You must ensure that the details provided by you on registration or at any time are correct and complete.
  2. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
  3. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
  4. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Password and security

  1. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.
  2. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.

Links to other websites

  1. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control ofMACS Auto Detailing Supplies Limited  or that of our affiliates.
  2. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
  3. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy and Cookies Policy

  1. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: macsautodetailing.co.uk/legal and www.macsautodetailing.co.uk/legal.

Availability of the Website and disclaimers

  1. Any online facilities, tools, services or information thatMACS Auto Detailing Supplies Limited makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.  MACS Auto Detailing Supplies Limited is under no obligation to update information on the Website.
  2. WhilstMACS Auto Detailing Supplies Limited  uses reasonable endeavors to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
  3. MACS Auto Detailing Supplies Limited accepts no liability for any disruption or non-availability of the Website.
  4. MACS Auto Detailing Supplies Limited reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

  1. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
  2. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
  3. To the maximum extent permitted by law,MACS Auto Detailing Supplies Limited  accepts no liability for any of the following:
    1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
    2. loss or corruption of any data, database or software;
    3. any special, indirect or consequential loss or damage.

General

  1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
  2. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
  3. These terms and conditions   together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
  4. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
  5. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
  6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  7. This Agreement shall be governed by and interpreted according to the law of England & Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the England & Wales

Discount Codes

31. All discount codes are subject to change without prior notice. 

32. Discount codes cannot be exchanged for cash as the carry no monitary value

33. Some items may be exclude from voucher code use 

 

 MACS Auto Detailing Supplies Limited details

34. MACS Auto Detailing Supplies Limited is a company incorporated in England and Wales with registered number 12353759 whose registered address is Unit 29, Leigh Commerce Park, Meadowcroft Way, Leigh, Lancashire, WN7 3XZ and it operates the Website macsautodetailing.co.uk. 

You can contact MACS Auto Detailing Supplies Limited by email on [email protected]

 

Email Disclaimer

Last Updated on March 18, 2020. This Policy is effective immediately for users and customers on and after that date.

The information contained in this email is intended only for the individual to whom it is addressed. It may contain legally privileged or confidential information or otherwise be exempt from disclosure. If you have received this message in error or there are any problems, please notify the sender immediately and delete the message from your computer. YOU MUST NOT use, disclose, copy or alter this message for any unauthorised purpose. Neither MACS Auto Detailing Supplies Limited, it’s owner/s, partners, directors or staff, nor any of its subsidiaries will be liable for any direct, special, indirect or consequential damages as a result of any virus being passed on, or arising from the alteration of the contents of this message by a third party. We recommend that all incoming e-mail is scanned by up-to-date anti viral software. Please note that MACS Auto Detailing Supplies Limited may monitor and intercept e-mail communications.

 

Cancellation & Returns

Last Updated on April 10, 2020. This Policy is effective immediately for users and customers on and after that date.

If for any reason you wish to cancel your order with us please send an e-mail to [email protected] . We can cancel the order at any time as long as no part of the order has been dispatched. 

In the event that your order has been despatched, you can return the goods within 7 working days. The goods must be returned in their perfect, un-opened condition and sealed in their original packaging. The costs of returning goods to us will be the sole responsibility of the customer. Once we have received the goods, and they have been inspected, we will authorise a refund/ partial refund as appropriate. Please note that we will only refund for the cost of the goods.

Any goods remain your responsibility until they have been safely delivered to us. We strongly advise that you insure the goods and get proof of posting in case of loss or damage. 

Return Address:

FAO: RETURNS
MACS Auto Detailing Supplies Limited
Unit 29
Leigh Commerce Park
Meadowcroft Way
Leigh
WN7 3XZ

Unopened / unused items

Unopened & unused items can be returned for a full refund up to 14 days for the date of purchase. Proof of purchase is required.

Opened / used items

 

Opened items can be returned for website credit only up to 14 days from the date of purchase. Proof of purchase is required.

Returns will not be accepted outside of this 14-day window.

Refunds will not be offered if customers:

  • knew an item was faulty when they bought it
  • damaged an item by trying to repair it themselves or getting someone else to do it
  • no longer want an item (e.g. because it’s the wrong size or colour) unless they bought it without seeing it

Items that develop a fault are the sole responsibility of the manufacturer. Items with faults can be returned to the manufacturer up to 6 months from date of purchase to be either repaired or replaced. It is the customer's responsibility to contact manufacturers directly to resolve issues. 

Gift cards & other digital products & services 

Due to the digital nature of electronic or downloadable products and services, we are unable to refund or accept returns on such items. 

Please note that gift cards do have expiration dates and do vary. Please make sure to check the expiration date of your voucher codes as we are unable to honour expired vouchers. 

If you have a query about a digital product or service that you have purchased from us, please get in touch!

In-store WiFi Terms of Service

Last Updated on March 31, 2020. This Policy is effective immediately for users and customers on and after that date.

BT provide free guest WiFi in our stores. This is available to everyone that has a compatible device. 

You can find further information regarding BT's Terms of Service by clicking here.

MACS Auto Detailing Supplies Limited is not responsible for any content of third party websites. 

Competition Information

Last Updated onApril 10, 2020. This Policy is effective immediately for users and customers on and after that date.

 

Returns Information

Last Updated on June 8, 2020. This Policy is effective immediately for users and customers on and after that date.

Unopened / unused items

Unopened & unused items can be returned for a full refund up to 14 days for the date of purchase. Proof of purchase is required.

Opened / used items

 

Opened items can be returned for store credit only up to 14 days from the date of purchase. Proof of purchase is required.

Returns will not be accepted outside of this 14-day window.

Refunds will not be offered if customers:

  • knew an item was faulty when they bought it
  • damaged an item by trying to repair it themselves or getting someone else to do it
  • no longer want an item (e.g. because it’s the wrong size or colour) unless they bought it without seeing it

Items that develop a fault are the sole responsibility of the manufacturer. Items with faults can be returned to the manufacturer up to 6 months from date of purchase to be either repaired or replaced. It is the customer's responsibility to contact manufacturers directly to resolve issues. 

Gift cards & other digital products & services 

Due to the digital nature of electronic or downloadable products and services, we are unable to refund or accept returns on such items. 

Please note that gift cards do have expiration dates and do vary. Please make sure to check the expiration date of your voucher codes as we are unable to honour expired vouchers. 

If you have a query about a digital product or service that you have purchased from us, please get in touch!

MACS Loyalty Rewards information

Last Updated on June 22, 2021. This Policy is effective immediately for users and customers on and after that date.

At MACS we are excited to now offer ‘Loyalty Reward Points’ to all customers who shop with us online.

For every full £1 that is spent, customers will receive 1 point.

Current point redemption exchange rate: £1 = 25 points.
(Please note: Tax status may impact actual redemption exchange rate)

Customers can choose to redeem points against most online purchases at the rate stated above.

Online loyalty points cannot be used in physical walk-in stores, nor can they be redeemed for cash as they have no cash value.

As with any loyalty scheme, we do reserve the right to cancel and/or amend the loyalty point scheme at any time without notice and/or compensation.

To engage with the scheme, customers must register and hold an account at macsautodetailing.co.uk. In some cases, points may not be redeemable based on, but not limited to:

  • Location
  • Device
  • Payment method
  • Product choice
  • Special events e.g. Black Friday

Point ‘balances’ can be viewed by customers who are logged into their account.

Points cannot be redeemed when using any voucher codes/discounts or when a customer is not logged into their account.

Points will not be awarded where orders have used any voucher codes/discounts applied.

Points are valid for 365 calendar days from the date of receipt.

If you would like any further information, please contact us.

MACS Gift Card information

Last Updated on October 13, 2020. This Policy is effective immediately for users and customers on and after that date.

 

MACS (MACS Auto Detailing Supplies Limited) offers physical gift cards that may be used in-store, at any location in the UK and virtual gift cards that may be used for purchases online, at macsautodetailing.co.uk. 

MACS gift cards, both virtual and physical, are not redeemable for cash (including any unused balance), without prejudice to any applicable statutory right to a refund in case of cancellation of an online contract or nonconformity, see macsautodetailing.co.uk/legal for more information. 

For physical gift card balance checks, please visit: macsautodetailing.co.uk/instore-giftcard or call 0161 302 6434 and a member of staff will assist you. 

For virtual gift card balance checks, please visit: macsautodetailing.co.uk/balance or call 0161 302 6436 and a member of staff will assist you. 

MACS is not responsible for lost or stolen MACS gift cards or use without your permission. Not for resale. Please treat gift cards as you would physical cash.

Receipt of an MACS gift card does not automatically guarantee purchase of any item. MACS gift cards have no expiration date, however, MACS may amend eligible purchases and locations for redemption with appropriate and reasonable notice by updating these terms and conditions.

 

MACS gift cards may be used on any purchase, both in-store and online, however certain restrictions may apply. These will be outlined at the point of promotion.

In the event of any such change, you may return the gift card for a refund of the remaining balance. These terms and the use of MACS gift cards are governed by the laws of the United Kingdom.

MACS gift cards are issued by MACS Auto Detailing Supplies Limited with a registered address at Unit 29, Leigh Commerce Park, Meadowcroft Way, Leigh, WN7 3XZ.

 

Online Discount Code Information

Last Updated on June 27, 2021. This Policy is effective immediately for users and customers on and after that date.

MACS (MACS Auto Detailing Supplies Limited) offers discount codes or ‘coupons’ for use exclusively at macsautodetailing.co.uk.

We use these coupon codes at various points throughout the year and we do have a new customer coupon:  NEW10 that can be used by all new customers. This coupon can be used against most products but does exclude most electrical items and some brands. 

There are various third party ‘coupon finder’ websites that can display coupon codes advertised for use at macsautodetailing.co.uk. We do not endorse such websites and services and will only honour coupons advertised by us (MACS).

To avoid any disappointment please check our social media accounts, in-store notices and any other official communication from us for the most up-to-date and valid coupon codes. 

Online loyalty points cannot be used in physical walk-in stores, nor can they be redeemed for cash as they have no cash value.

As with any loyalty scheme, we do reserve the right to cancel and/or amend the loyalty point scheme at any time without notice and/or compensation.

MACS gift cards may be used on any purchase online, however, certain restrictions may apply. These will be outlined at the point of promotion.

MACS gift cards are issued by MACS Auto Detailing Supplies Limited with a registered address at Unit 29, Leigh Commerce Park, Meadowcroft Way, Leigh, WN7 3XZ.

 

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